At Allure House, your satisfaction is important to us. Due to the nature of cosmetics and skincare products, returns are only accepted for damaged or defective items
Damaged Claims
To claim a damaged product, you must record an unboxing video at the time of delivery.
The video must clearly show the package condition, product, and any damage.
Share the video with us via WhatsApp within 24 hours of receiving the product.
Claims submitted without a video will not be eligible for a replacement or refund.
Resolution
Once the damaged claim is verified, we will offer:
A replacement product, or
A refund, depending on availability.
Non-Returnable Items
Opened or used products (unless damaged at delivery)
Custom orders
Items damaged due to misuse
For any issues, please contact our support team on WhatsApp with your order details and unboxing video.
